Lessonly
JULY 3, 2019
So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. What does this mean for customer service managers and reps?
Crunchbase
JULY 2, 2020
When UberEats first launched in EMEA in 2016, my team and I found ourselves immediately confronted with the challenge of scale. The playbook is also a living document, always capturing the latest best practice within the organization. Self-service has long been found to have a high impact on customer satisfaction.
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LeadFuze
SEPTEMBER 30, 2021
The Regulation, which was adopted in April 2016, took full force in May 2018 following a two-year transitional phase. GDPR’s Customer Service Requirements. In this manner, you’ll have documentation to submit in the event of an interrogation. Step 5: Expect GDPR-Related Questions.
Sales and Marketing Management
JUNE 10, 2019
Turns out, the inevitable customer crisis can become one of your best opportunities to deepen customer commitment?—?if The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. The inevitable customer service failure needn’t incite panic or dismay.
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Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.
Hubspot Sales
OCTOBER 17, 2018
Document your winning results, and share them with your team. Eric Peters , a Growth Marketer, and his team released five new HubSpot Academy certification courses throughout 2016. certifications per user by the end of 2016," Peters said. Still, it’s not enough to just throw raw ideas into a document somewhere.
Cincom Smart Selling
AUGUST 23, 2016
Copyright 2016 McGraw Hill Education. Joe cites three main areas: First, most of these companies don’t have any documented content marketing strategy. I would formalize as part of your listening post process—sales, customer service, social media, other employees, surveys, etc. Cincom’s Lou Washington reviews ….
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Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.
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