Remove Call-back Remove Customer Service Remove eGain Remove Marketing
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CRM Is Dead! Long Live CX!

SugarCRM

I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. Customer service software was a distinct software category with companies like Scopus and eGain. Sales software didn’t talk with service software at all.

CRM 49