Churn Customer Service Facebook Smart Company 
Cience
DECEMBER 1, 2020
Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Customer Forums.
Sales Hacker
JUNE 23, 2020
Micro-thoughts on the evolution of customer success [07:08]. How to be honest about your churn metrics during COVID [28:29]. There should be a Chief Customer Officer, and that person should oversee customer success, and even perhaps, but I’m curious on what you think, that that team should not have a revenue responsibility.
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