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15 CRM Statistics You Need to Know

Pipeline

CRM statistics adapted from Capterra 9) More than 45% of marketing and customer service teams also use CRM CRM may be specifically designed to support sales activities. However, its users aren’t only limited to sales but also to other departments, namely marketing ( 46% ) and customer service (45%).

CRM 52
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CROs: Double Down on Seller Experience to Do More with Less

The Spiff Blog

This can lead to increased sales, better customer service, and improved sales performance. And, of course, providing training can help to keep team members motivated and engaged, which can lead to improved retention rates– which is particularly important in the face of a recession. Get involved with hiring processes.

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Growing Revenue: A 3 Step Framework for Acquiring New Business

SBI

Reps who are great at relationship management, customer service, problem solving, and client retention are not necessarily successful hunters. Farming is equivalent to account management and it requires a service mentality. Reps must proactively hunt for new business. That’s why they are referred to as “farmers.”

Revenue 101