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PowerViews with Bob Thompson: Evolving from RPM 1.0 to RPM 2.0

Pointclear

2012 Trends: Interconnectedness & Reluctance to Make Aggressive Decisions. Click to start video at this point — Asked about what has happened in marketing and sales that has or hasn’t surprised him in 2012, Bob talks about interconnectedness: “It’s sobering about how interconnected we are with other economies.

Inbound 145
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11 Insanely Effective SaaS Sales Secrets Right From The Salesforce Playbook

InsideSales.com

Obsess over Customer Service. Obsess over Customer Service. However, according to a 2010 Customer Experience Report by RightNow (acquired by Oracle in 2011) and Harris Interactive, 82% of customers surveyed abandoned a company because of bad customer service.