Remove ACT Remove Customer Service Remove Government Remove Outside Sales
article thumbnail

Sales Talk for CEOs: Building a Customer-Focused Sales Strategy with Erik Frank (S1:E14)

Alice Heiman

Erik’s strategy includes gathering extra insight into the customer experience through conversations with customers, a newly launched customer survey, and continued customer outreach. This episode is a must-listen if you feel that your sales strategy isn’t quite hitting the mark with your customers.

Hiring 84
article thumbnail

The Insider’s Guide to a Sales Talent Audit

Janek Performance Group

Whether it’s government regulations, travel advisories, or acts of God, organizations can’t be complacent. In sales, the best organizations consistently refine and update their processes. Also, note overlapping roles, such as Project Manager/Senior Project Coordinator, Customer Service Rep/Lead Customer Advisor.