Alice Heiman
NOVEMBER 3, 2021
Erik’s strategy includes gathering extra insight into the customer experience through conversations with customers, a newly launched customer survey, and continued customer outreach. This episode is a must-listen if you feel that your sales strategy isn’t quite hitting the mark with your customers.
A Sales Guy
JANUARY 10, 2014
This is why most customer service is b t and when companies try to defend it, it’s even more silly. When a company says to their customer(s): I’m sorry we can’t upgrade you to first class. We can’t violate government mandates. We can’t do things that would put customers in harms way.
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Pipeliner
NOVEMBER 19, 2021
This is a good thing, but it isn’t so good when it acts as a silo and the velocity of a process is slowed or halted. Just look at the government—something can languish in a particular department for months. This stickiness is no longer acceptable because today’s customers no longer tolerate it. That core is, of course, the CRM.
PandaDoc
APRIL 25, 2023
A sales plan is a roadmap that outlines your business’s strategy for selling its products or services. Acting as an essential tool for businesses of all sizes and in all industries, a robust sales plan helps to identify sales goals, target markets, and sales tactics to achieve those goals.
SugarCRM
MAY 5, 2022
A unified view of sales, marketing, and customer service is critical to delivering an optimal CX, but the lack of such a data infrastructure fuels a customer relationship crisis. Customer service teams can then respond in real-time with the next-best-action, allowing for a focus on prioritizing human emotions.
Sales Hacker
JUNE 26, 2020
Pretend you wake up tomorrow to your government ordering everyone to stay at home. As a result, governments enforce strict lock-downs, require non-essential businesses to shut down, and accidentally create a national toilet paper shortage. A spike in customer service issues. Disaster Type #1: Natural Disaster.
Hubspot Sales
JANUARY 31, 2018
They’re good at reacting and responding to day-to-day tasks and challenges but struggle to look or act beyond the immediate scope of their job. When a salesperson understands the systems that make a business run, the rules that govern them, and the work they can do to influence those processes -- that’s business acumen.
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