The Pipeline ? When the customer can't be consoled, console the.
The Pipeline
AUGUST 12, 2011
.” Sarah, a sales representative who worked for me, plopped down in my office to relate a frustrating phone call she had just concluded with one of our customers, Darren. The experience had left her drained, and she needed to update me, in case Darren decided to take the conversation up a notch and call me. About Carol Doane.
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