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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Consider offering training sessions or workshops on the topic. Use personalization.

Training 101
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Best Sales Blogs: The Ultimate List of 55+ (Recently Updated!)

LeadFuze

This huge blog site yields contributions on a massive list of topics including Sales, Marketing, Customer service, IT and Small Business. Managing Member at Adaptive Business Services. Craig also conducts training and workshops primarily in social selling and communication skills. Salesforce Blog. The Gist: .