Remove Advertising Remove Customer Service Remove Social Media Remove SugarCRM
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The Best Customers are Recurring Customers

SugarCRM

Essentially, you need a system that is both excellent at collecting the data you require and offering tools for quick, reliable analysis, making it possible to deliver the best customer service in the business. A CRM system, such as SugarCRM, drives customer loyalty from the inside out. Using CRM to Create Loyalty.

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What Is the Real ROI of a Customer?

SugarCRM

You now have modern tools to track and identify your customer’s pain points, understand their preferences, and maximize the experience for your target customer. They help you transform your customer service discipline into a science—one you can measure and quantify. Consider customer loyalty for a moment.

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5 Benefits of Lead Management Software for Your Business

SugarCRM

At some point, lead management becomes customer relationship management—when the sales team hands over a lead that’s been converted into a customer and customer service teams continue to nurture those relationships to support repeat business and loyalty. Social media. It’s a lead of sorts. Capture Contacts.

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How to Build a Brand Ambassador Program for Your Business

SugarCRM

Being a successful marketer means keeping an eye on the horizon for the next big thing: the next social media platform, trade show, and new customers. Just like new prospects, existing customers have a life cycle, and it’s imperative to keep them engaged throughout it. They’re the social media influencers.

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Creating Seamless CX Throughout Your Business Technology

SugarCRM

Customer-centric businesses are 60% more profitable than their counterparts due to their drive to understand and deliver exceptional customer experiences. Creating seamless customer experiences (CX) throughout your business is more critical than ever before. Sugar Serve: Process-Driven Customer Support.

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The Importance of BDRs

SugarCRM

Effectively, a BDR is a market researcher, sales representative, and customer service professional rolled into a single job description. Through a CRM and a variety of other tools (like Sugar Hint ), BDRs research their prospect and engages with them through social media, email, and cold-calling.