MTD Sales Training

JANUARY 27, 2017

Whether you’re speaking to an insurance agent or a waiter, their job is to serve you and you’ll make their job about ten times easier if you know what you want. If the airline counter agent tells you that you must pay extra for your heavy bag, don’t get angry at the agent! Be realistic about your aims.

Airlines 133

Airlines Policies Negotiation Insurance 133

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.

Airlines 78

Airlines Customer Face-to-face Salary 78

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. Remember, to the customer you are your company.

Airlines 67

Airlines Customer Face-to-face Salary 67