SugarCRM

APRIL 19, 2022

The right customer self-service software makes the difference in helping your audience find what they need while freeing up customer service reps to focus on more specialized and complex matters. consumers say their go-to channel for simple inquiries is a digital self-serve tool. Eighty-eight percent of U.S. consumers now expect it.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

SugarCRM

JANUARY 11, 2024

When generative AI is infused into Marketing Automation Software , it can carry out those repetitive operations, allowing marketers to focus on higher-order priorities that demand a more strategic approach. Overall, this reduces the effectiveness of a marketing campaign, letting team members only handle a handful of operations daily.

Marketing 32

Marketing Infusion Scale Webinar Metrics 32

SalesHandy

JUNE 5, 2020

In this article, we will cover what lead nurturing is and why it is essential. Lead nurturing can be carried out using various existing communication channels like phone calls, social media, web ads, emails, direct mail, In-person meetings, etc. Multi-channel lead nurturing. Table of content. Align sales and marketing teams.

Lead Nurturing 80

Lead Nurturing Sales Qualified Lead Lead Rank Lead Scoring 80

SugarCRM

SEPTEMBER 30, 2021

The Content Marketing Institute found that 7 out of 10 customers like brands’ articles more than ads. Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them. Content Updates.

Webinar Metrics 49

Webinar Metrics Lead Rank Lead Scoring Sales Qualified Lead 49

SugarCRM

JULY 28, 2022

Over the past 18 years of building a more than 500-person software company, I have had many employees working from home offices. With just a fraction of our people regularly working today from their local SugarCRM office, I think it’s safe to say that we “get it” now. Remote Work is a Big Change for B2B Sales Teams.

CRM 26

CRM Webinar Metrics Meeting Strategy 26

SugarCRM

APRIL 26, 2022

Providing more options for customers to receive support allows them to choose their preferred channel for assistance, reduce wait times, and resolve their issues faster. Knowledge base articles allow readers to find answers on their own time. Identify common questions your customers have, and write short articles to address each.

Customer Service 26

Customer Service Knowledge Base Ideal Customer Profile SugarCRM 26