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The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
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How can call center training programs be improved? Here’s what worked for 5 Lessonly customers.

Lessonly

Customer service success doesn’t happen overnight, and it certainly doesn’t happen when you go it alone like Michael Scott. Thrive Market, a health food e-commerce retailer, has a team that has grown from five to 90 customer service employees in just three years. Before we begin, let’s be really clear about something.

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Customer Service Training: How Teams Assess their Efforts

Lessonly

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? And while we’re in one of—if not the fastest—moving industries in wireless, we’ve had some antiquated processes that we self-recognize.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

For more insight on how to construct an effective pricing strategy, check out this article. If prospects are willing to pay more for your product or service, your profit margin on each sale will expand — that's pretty straightforward. Constantly communicate the ROI they're seeing as a result of leveraging your product or service.

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Are You Ready to Enhance Your Productivity?

Smooth Sale

Wireless earbuds can help us take the power of a focus playlist anywhere we go. Vunela Provides a unique opportunity to view Videos and read articles by World Leaders. Focus playlists can help us stay on track and drown out the noise surrounding us. Stop Multitasking.

Hiring 78
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4 Marketing Digital Transformation Trends for 2023

SMEI

Content creation: AI can be used to generate unique content, such as articles or social media posts, based on a set of parameters or rules. There are many companies that use social media to respond to customer inquiries and complaints.

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