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CRM Is Dead! Long Live CX!

SugarCRM

I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. At the front end of the show, they debated the topic of “is it CRM or CX?” Many in the (legacy) CRM industry have recast the sector as the CX industry. I don’t any longer.

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What is Inside Sales (And Why Do You Need It?)

DialSource

As stated by Tom Siebel, CEO of C3.ai, The differences between inside and outside sales were always fairly black and white, and upon recent reflection, we don’t really need field sales to come back. With inside sales, on the other hand, sales reps can make dozens of calls per day without leaving their seat.

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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr - Sales Strategy

Harry Stebbings: We are back for another week in the world of SaaStr with me, Harry Stebbings @Hstabbings1996 with two Bs on Instagram. I came back to North America. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr. Transcript.

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