Jonathan Farrington

JULY 12, 2013

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone.

Customer Service 36

Customer Service Oracle Customer Airlines 36

InsideSales.com

JUNE 11, 2020

Decide if you want your lost customer back. Engage with your customers. Measure customer satisfaction. Create a customer service-centric environment. Inform customers. Reward customers. Over half of Americans have canceled a transaction due to bad service. Engage with your customers.

Customer 58

Customer How To Loyalty Social Media 58

Close.io

MAY 20, 2019

Customer acquisition cost. Customer lifetime value. Sales targets. Sales by region. Retention and churn rates. Sales rep productivity and leaderboard. Choosing the most important KPIs for different sales roles. Best KPIs for sales directors and executives. Retention and churn rates.

Lead Rank 88

Lead Rank Top of Funnel Lead Scoring Churn 88