Cancellation Customer Service Prospecting Retention 
Sales and Marketing Management
MARCH 4, 2018
Author: Ajay Gupta It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. Put your whole team in a customer-facing role. Let me explain each one.
PandaDoc
AUGUST 26, 2020
Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.
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Hubspot Sales
AUGUST 2, 2022
In practice, this means connecting with prospective customers to demonstrate the benefits of your SaaS solution (or a resale SaaS offering), making the sale, and then delivering superior service and support to keep clients happy and keep revenue flowing. Ongoing Retention. Cross-selling is also critical.
LeadFuze
NOVEMBER 30, 2021
If you want your brand to stand out, it’s important that the customer journey from acquisition to retention be seamless. Customer support and sales teams need to be trained and in sync with the sales team. Need Help Automating Your Sales Prospecting Process? Second, it can help provide better service for customers.
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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.
SugarCRM
FEBRUARY 9, 2023
Customer churn happens when organizations fail to meet customer expectations. Companies are shifting their priorities from growth at all costs to adding value for their existing customers. What Is Churn Rate? Customer churn is a simple concept, a metric that helps you understand the health and coherence of a business.
PandaDoc
MAY 3, 2022
Tools that connect your reps to potential prospects and establish good working relationships with them also do some of the customer service and retention work that you need. They help with prospect acquisition and follow-up as well as lead qualification and data capture. Quality leads can have long-term benefits.
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