CRM Is Dead! Long Live CX!
SugarCRM
OCTOBER 18, 2021
Thirty years ago, CRM software meant tracking contacts and sales deals on your laptop with Act, Goldmine, or Siebel. Then came the advent of spam in your Hotmail inbox, which spawned the marketing automation category with companies like Epiphany. Sales software didn’t talk with service software at all. Yet another category!
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