2013 Channels Customer Service Retention 
Partners in Excellence
MARCH 7, 2013
We all believe, that when a customer has a problem we have to resolve it, so we put in place resources, policies, procedures for managing the customer that has problems. And, with varying degrees, we “handle” and “manage” the customer problem. ” So I may not be the easiest customer to satisfy.
Sales Hacker
OCTOBER 7, 2021
Most recently, she held a variety of executive roles at Sailthru from 2013-2020, ultimately becoming the company’s Chief Revenue Officer. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Melissa Murillo. Deb Calvert.
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