SugarCRM

OCTOBER 18, 2021

Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Customer service software was a distinct software category with companies like Scopus and eGain.

CRM 49

CRM eGain Siebel Epiphany 49

Keith Rosen

JULY 8, 2017

Okay, maybe not the epiphany you’re looking for yet, right? The way you define success or a successful engagement or exemplary customer service is often very different from other people’s definition. I hear that you expect a better degree of service and responsiveness to any requests or needs you have.

Coaching 90

Coaching Social Media Intent Epiphany 90

Sales Hacker

OCTOBER 7, 2021

I sold books door-to-door in college, and while I’m a big believer in playbooks and process, I had an epiphany while sipping lemonade on the couch of a potential buyer. For additional tips you can check out this article with things I wish I’d known starting out my career. What is one a-ha moment you’ve had in your sales career?

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130