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CRM Is Dead! Long Live CX!

SugarCRM

Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Customer service software was a distinct software category with companies like Scopus and eGain.

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How Proactive Listeners Sell More, Coach Better and Win Big – Part 1

Keith Rosen

This includes inferior products, services, resources, sales processes, CRM’s, closing techniques, technology, presentation tools, your sales cycle even a mediocre sales team. Okay, maybe not the epiphany you’re looking for yet, right? Ironically, proactive listening is the least developed skill that needs to be mastered.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Melissa Murillo is an award-winning and highly skilled sales leader with over a decade of experience in marketing and business development specializing in the IT channel.

Hiring 130