SugarCRM

APRIL 19, 2022

Self-service portals and knowledge bases can provide additional training and education for employees as an added benefit. Many of the issues a customer might need to address with a live agent on the phone can be solved through a portal of common FAQs, articles, account details, chatbots, or other self-service methods.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

SugarCRM

FEBRUARY 22, 2024

According to SugarCRM research , the average customer churn rate is 32% globally, with a whopping 47% in the US! Do you have a portal where you provide training and courses and offer certifications? Churn rate is the percentage of customers who stop using a service within a specific timeframe. How can they access those resources?

Education 26

Education Churn Lead Rank Follow-up 26

SugarCRM

JUNE 15, 2020

What training materials they offer, knowledgebase articles, how-to videos, best practices content, webinars, etc. Another marketing tool to look at integration with is social media. Gone are the days where social media presence is just another marketing option. Ongoing education and training.

Marketing 26

Marketing Social Media Vendor Webinar Metrics 26