Customer Service, Loyalty, Marketing and Revelation

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Reacting when customers report gaps in service delivery or product quality.

Retention

Retention Customer Revelation Loyalty

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

Jeffrey Gitomer

NOVEMBER 15, 2011

“Revel” and “lament” are choices. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. It’s not what happens to you; it’s what you do with what happens to you. Sound familiar? Attitude manifests itself in your RESPONSE to events. Categories.

Study

Study Hiring Social Media Loyalty

Sales Pro Central

3 Ways to improve Your Customer Retention Scorecard

20.5 Attitude Gems For You To Read And Study | Jeffrey Gitomer.

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