Babette Ten Haken

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Your clients have a revelation for you. You know what I am talking about.

Retention 154

Retention Customer Revelation Loyalty 154

Partners in Excellence

JULY 21, 2023

I, and so many others, write constantly about how buying is changing and how sellers (sales and marketing) must change to respond to these changes. Yet we revel in the “win,” high fiving each other, looking forward to our commission checks. We have continuing debates about “Is cold calling dead?”

Customer 78

Customer Prospecting Revelation Trade Show 78

Babette Ten Haken

SEPTEMBER 12, 2018

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.

Ideal Customer Profile 131

Ideal Customer Profile Positioning Customer Epiphany 131

Sales and Marketing Management

MAY 1, 2017

Her book, “The Kingdom of Happiness: Inside Tony Hsieh’s Zapponian Utopia,” is a tell-all revelation of what it’s like when a billionaire has the charisma to recruit hundreds of people into his grand experiment, yet ultimately lacks the leadership to help anyone achieve the overall objective. He’s known to be won over by loyalty.

Revelation 136

Revelation Loyalty Call-back ACT 136

Jeffrey Gitomer

NOVEMBER 15, 2011

“Revel” and “lament” are choices. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. It’s not what happens to you; it’s what you do with what happens to you. Sound familiar? Attitude manifests itself in your RESPONSE to events. Your choices. Share this Post.

Study 332

Study Hiring Social Media Loyalty 332