Score More Sales

article thumbnail

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

by Dixon, Toman and Delisi, the authors discuss their research on how customer loyalty is built on meeting rather than exceeding expectations. The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. But how does this relate to midmarket sales teams? Increase Opportunities. Close More Deals.

Retention 254
article thumbnail

Friday Five - Cold Calling Dead or Alive

Score More Sales

Cold Calling Tips from Gong’s research – 17 Proven Techniques. Let’s get some sales activity going! How great will you feel when you connect with the right buyers and have a strong conversation today? Here are a few great resources we like. 21 Cold Calling Secrets From the Sales Masters. Cold Call Objection Handling – Outreach (is gated).

article thumbnail

Why Sales Coaching Reinforces Skill-Based Learning

Score More Sales

We have all seen the studies about how ineffective sales training is on its own – only 12% retention 30 days after a training session of most any type. ES Research states that “A good or bad experience with sales training often has more to do with matching offerings to needs than with the “quality” of the training or provider.