Remove 2010 Remove Retention Remove Software Remove Survey
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SMB a New Year Bright Spot for IT Sales and Marketing?

The ROI Guy

According to the 962 respondents, SMB IT spending on hardware, software and services has increased from an average of $108K per organization in 2009, to a planned $143K in the second half of 2011. Spurred by mobility and usability demands, the survey revealed that tablets are taking SMBs by storm as well.

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Customer Experience, “Being Managed Or Handled”

Partners in Excellence

” And, because it is so easy, we send surveys to the customers that have been handled and managed, asking for feedback about the customer experience. As with any complex software products, I’ve had occasional problems–actually not many–and I’ve always trusted Microsoft Support to come through.