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Why Exit Interviews provide a Customer Experience Reality Check

Babette Ten Haken

One of my clients, a local advertising agency, began losing accounts at an alarming rate. She is a member of SME, ASQ, SHRM and the National Speakers Association. She is a member of SME, ASQ, SHRM and the National Speakers Association. What happened? Let’s explore, shall we? is available on Amazon. is available on Amazon.

SME 61
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Why A Promise Statement is more than a Value Proposition

Babette Ten Haken

They are uttered like tag lines for advertising, rather than reflecting real-time customer success dynamics. She is a member of SME, ASQ, SHRM and the National Speakers Association. These selling value propositions often do not reflect the shared cultural values hardwired into workforce pulse. is available on Amazon.

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Marketing Accountability: Can Sales Afford Not Knowing the ROI on Marketing Spend?

Sales Hacker

Spontaneous (SME). You’ve planned an ad in a highly appreciated business magazine for this particular industry with 100,000 subscribers. Asking clients how many leads their advertising generates is just a starter question as we need to understand the quality of leads: cold, hot, etc. Extend your funnels by including CLV.

ROI 93
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What Is The Right Structure For Your B2B Marketing Team?

Zoominfo

You want the best of the best from every industry specialty. We focused on finding T-shaped shaped marketers — professionals with profound knowledge in two areas of critical marketing disciplines, along with basic industry knowledge. And if they have domain expertise in your industry, the learning curve is minimal.

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What Is The Right Structure For Your B2B Marketing Team?

Zoominfo

You want the best of the best from every industry specialty. We focused on finding T-shaped shaped marketers — professionals with profound knowledge in two areas of critical marketing disciplines, along with basic industry knowledge. And if they have domain expertise in your industry, the learning curve is minimal.

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How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

Yet, most organizations and associations lump storytelling under the advertising and promotional umbrella. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Developing an inclusive storytelling culture is a tremendously timely way of spanning pay grades, job titles, levels of education and generations.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Every industry needs sales so the education you receive working in this role can be immense. In a male dominated industry this amounted to deferring to men out of habit, even when I knew my ideas were great. Sales leader within HVAC industry. How can you become famous in your industry for your knowledge and expertise?

Hiring 130