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Are Our Customer Conversations Substantively Different Than Internal Discussions?

Partners in Excellence

” It’s generated a lot of great ideas and good discussion on both sides of the topic. In many cases, these people have a bonus element, such as achieving certain new product goals, manufacturing deadlines, and so forth. (Hmmm, this isn’t sounding much different than sales… ). People are measured.

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SMB Customer Experience Best Practices

BuzzBoard

You could line up 100 SMBs—plumbers or manicurists or lawyers—ask them how they market and advertise their business and you’d probably get 100 different answers. 1: Know Your Customer, Thoroughly It used to be that finding a high-street/local business prospect was as simple as walking down the street or looking through the phone book. . #1:

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Close the Right Deal Based on a Shared Business Case to Buy: Using Value Propositions Later in the Sales Cycle

LeveragePoint

Has your sales team satisfied the most difficult customer stakeholders? A sales account executive needs substantive ways to stay involved. More importantly, stay engaged in your sponsor’s internal business case to buy. Handle a straight-up price negotiation by redirecting the discussion toward value and business impact.

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[Part 3] Execute on Account-based Marketing: Value Selling to Stakeholders at Key Accounts

LeveragePoint

Good Value Propositions provide the 3 key ingredients of ABM for differentiated solutions by being helpful, specific and relevant , but the best Value Propositions for ABS are also robust to the challenges of live sales interactions with sophisticated customers. Stakeholders within an Account. Where do stakeholders sit in the organization?

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How to Use Value Propositions in the Middle of the Sales Cycle: Focus Sales Teams on Customer Outcomes

LeveragePoint

As highlighted in our last blog, the biggest sales challenge early in the sales cycle is usually combatting the status quo and getting a buyer to evaluate your solution with the active involvement of your sales team. Effective Team Selling as Customers Evaluate. Make meetings customer-centric. Customize.