Customer Service GoldMine Sales Management Tools 
ExecVision
NOVEMBER 21, 2019
A good coaching program is no longer optional for sales and contact center leaders. Customer-facing teams need help developing their skills, knowledge, and strategies to help them close more deals and provide great customer service. There are thousands of tools on the market for sales teams and contact centers.
Understanding the Sales Force
OCTOBER 23, 2012
CRM is not consistent with sales process. CRM is viewed as busy work rather than a tool. Last week I spent 90 minutes with another client (8 people from Operations, sales, customer service, and marketing) showing them how CRM could be the answer to their inaccurate forecasts and pipeline reports. Please join us!
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