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Hard for you to say you’re sorry?

Sales and Marketing Management

The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. Prior to our latest research, apologies had been a reasonably well-studied area. The inevitable customer service failure needn’t incite panic or dismay. The importance of a good apology.

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2018 in Review – Happy Employees, eLearning Awards, and a New View for Sales Training

The Brooks Group

The new space is being built to accommodate our needs and the needs of our clients, and will include: A modern, innovative training room that will seat up to 30 participants. The Brooks Group was named as one of the Top 20 Sales Training Companies in the world—again! IMPACT-U® online sales training hits the ground running!

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Why the Skepticism? Understanding Small Business Owners’ Concerns About Digital Marketing

BuzzBoard

Nonetheless, overcoming these hurdles is crucial to build online customer trust and stimulate business growth. Currently, a worrying 45% of small businesses shun any form of online advertising, according to recent studies. Online workshops, webinars, or even employing experts to train teams can make a significant difference.

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9 Sales Motivation Ideas You Can Use NOW | Sales Motivation and.

The Sales Hunter

Studies have shown people who are thankful and complimentary of others have a much better outlook of their own situations. Keep a journal and record your successes and the goals you achieve. Keeping a journal of your successes can give you a great tool to refer back to anytime you need a lift. customer service.

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2017 in Review – Birthdays, Gong Ringing, and the Future of Sales Training

The Brooks Group

Since then, we’ve delivered training to over one million sales professionals, in over 350 industries, in 22 countries around the world. We received two Bronze Awards in the 11th Annual Stevie Awards for Sales & Customer Service. The Brooks Group was named as one of the Top 20 Sales Training Companies in the world—again!

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Every Great Salesperson Was Once a Beginner | Jeffrey Gitomer.

Jeffrey Gitomer

Online Training. Actually I started studying sales in 1972. I subscribed to the local business journal. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Every Great Salesperson Was Once a Beginner. Gitomer | January 6, 2012 | Leave a Comment. Tweet Share Every great salesperson was once a beginner. That’s easy for you to say!

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Culture vs. Quota: How the ‘Great Resignation’ is Changing Sales

Zoominfo

The study showed a broad range of attrition within specific companies in various industries. The Wall Street Journal reported that many potential newcomers to sales are turned off by perceptions that the industry relies on toxic high-pressure tactics. Data via MIT Sloan Of course, not all companies are the same.

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