Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Sell Integrity

NOVEMBER 23, 2020

Research by Zendesk , for example, shows that superior customer service directly impacts purchasing decisions, buying behaviors and long-term revenue. more than other companies in the previous year. How do metrics like increased wallet share, loyalty, customer lifetime value and referrals sound?

Strategy 117

Strategy Customer Loyalty Coaching 117

Klozers

JUNE 5, 2014

The recent increase in the number of Online Reputation Management companies validates this, however smart companies have learned some simple strategies and techniques on how to deal with the Customers From Hell, and try to catch them before the problem escalates, let alone they post anything negative online.

Ideal Customer Profile 50

Ideal Customer Profile Customer Social Media CRM 50

Partners in Excellence

JULY 5, 2016

In some cases, smart companies re-engineered a lot of what they did, slimming things down and doing what they could to eliminate unnecessary workloads. What about note taking—well a lot of data shows, the physical act of writing notes, rather than typing them, drives a higher degree of retention and understanding.

Face-to-face 50

Face-to-face Networking ACT Ideal Customer Profile 50

LeadFuze

JULY 25, 2021

The only thing is, growth is dependent on both new client acquisition and current client retention. Smart companies have realized that customer loyalty is the most powerful sales and marketing tool that they have. ” – Bill Price. Retention Costs: What exactly are you spending to keep folks around? Is it worth it?

Lead Rank 124

Lead Rank Lead Scoring Top of Funnel Churn 124