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The Great Customer Resignation & How to Reduce Customer Churn with Craig Charlton, #211

Vengreso

From sales organizations having to go from in-person selling to virtual selling, to shifting how prospecting is done by leveraging online tools – there has been a lot to navigate. I’m excited to welcome a phenomenal guest who spends quite a bit of time researching the ins and outs of customer satisfaction and retention.

Churn 132
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SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

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How to Build a Marketing Strategy in Alignment With Sales Goals

SugarCRM

Build rapport and culture with quarterly mixers, training, or lunch-and-learns—anything that puts both teams face to face. To help employees continue the conversation, implement an online chat tool to make communication quick and convenient. What Kinds of Tools Help Sales and Marketing Align Best? Communication Platform.

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How to Make CRM Match Your Business Perfectly

SugarCRM

Whether you are implementing new technology or re-imagining your current tools and processes, the first step is to ensure that your teams use them consistently and correctly. Communication is one of the most important things you can do when you are rolling out a new project or trying to give new life to the tools you already have.

CRM 49
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Top 5 Tips to Amaze Your Audience Through Marketing Content

SugarCRM

If you don’t know what to publish, just look at older content, but evergreen content and bring it up-to-date through: Link Building – Tools like SEMrush , Mozbar , and even Google’s “site:” search option can help you identify your high authority content. Product training through meetings or short videos.

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Prevent Customer Resignation: Start Small, Deliver Impact, Think Big

SugarCRM

The findings concluded that companies are fighting to diminish conflicting leaks both at the beginning of the customer lifecycle and when it comes to customer retention. It’s essential to have accessible, intuitive tools that work your way, not how the engineers who built them think they should. Make your CRM more accessible.

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Using Early Education Content and Onboarding to Prevent Churn

SugarCRM

According to SugarCRM research , the average customer churn rate is 32% globally, with a whopping 47% in the US! Typically overlooked by many businesses, these are two critical elements that ensure customer success and retention. Do you have a portal where you provide training and courses and offer certifications?