Sales and Marketing Management

AUGUST 29, 2018

Let me illustrate this with some analysis we did a few years ago for an internet retailer: I surveyed approximately 1,000 respondents who had placed an order with our client in January 2014. The tendency in this country over the last 10 to 15 years has been to regard customer service as a cost center.

Customer Service 270

Customer Service Customer Loyalty Chemicals 270

Your Sales Management Guru

DECEMBER 15, 2014

Maximizing value. Selling through customer service. Part III then opens the discussion how Maximizing Value-how to standout in the sales process and how to add that extra 1% of value to separate yourself from your competition. This concept is especially important with more product/service commodization.

Lead Rank 82

Lead Rank Lead Scoring Top of Funnel Maximizer 82

Crunchbase

JULY 2, 2020

Self-service has long been found to have a high impact on customer satisfaction. In fact, Gartner recently found that the technologies commanding the most investment in customer service are those related to customer-facing channels, such as self-service.

Outsourcing Services 52

Outsourcing Services Scale Hiring Face-to-face 52

LeadFuze

DECEMBER 31, 2021

Maximizes employee performance. Maximizes individual output. They help them in the process of getting clients and ensure they are successful enough so that they can use their service. In 2014, the numbers of SQLs and SDR’s dropped from a high 20-30 to low 10s. Improved decision making. Creates a competitive culture.

Hiring 52

Hiring Lead Rank Scale How To 52

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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

Top of Funnel

Pointclear

FEBRUARY 27, 2014

We are republishing this blog by Ruth Stevens (originally run January 29, 2014) because she hits the nail on the head about marketing automation. Marketers thought that the new CRM software would solve their customer service and customer retention problems. But it’s only a tool. It can’t develop value propositions.

Marketing 266

Marketing Strategy Eloqua Marketo 266

InsideSales.com

OCTOBER 14, 2019

Obsess over Customer Service. Everyone is looking for that X factor, that one secret ingredient that’ll help their organization reach more customers and increase sales. Whatever you plan to do, you need to know how to maximize your sales reps’ potential for better performance. Obsess over Customer Service.

SalesForce 40

SalesForce Hiring Top of Funnel RightNow 40