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Proactive Customer Service: It’s Like Washing Your Dishes

Lessonly

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

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How to Use B2B Webinars to Convert More Leads

PandaDoc

Unlike seminars that can be reached only locally, webinars offer a global reach. Companies all over the world use webinars to reach a wider audience, build reputation, and convert their viewers into loyal customers. Otherwise, all the conversions you hope for, and the work you’ve put in, will go down the drain.

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5 Do’s and Don’ts for Every Call Center Training Program

Lessonly

Because, you see, call center training solutions offer great organizational skills that can come in handy when agents have to deal with customer requests, complaints, and other issues. The reality is when it comes to customer service, every detail counts, and support calls are no exception. What Is Call Center Training?

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Using CRM to Improve Customer Onboarding

SugarCRM

By integrating the finance data with other customer data in CRM, the company can open a window into what exactly is going on with that person and can make that information available to anyone with access to CRM (generally a much wider audience than those accessing accounting software).

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The 30+ Most Desirable Sales Skills & Traits You MUST Develop To Become An Unstoppable Rep

Sales Hacker

Hard Skills – these are often formal and technical abilities learned from academic institutions, workplaces, seminars, mentorships, and training courses. . This soft skill coupled with software automation, analytics and other technologies delivers significant ROI for any business. . So is yours. Business Communication.

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25 Sales Prospecting Techniques For Successful Sales

LeadFuze

Although your first phone conversation or email may be your first interaction with a prospect, it is not the first chance for you to learn about them as well as anticipating their requirements. It may even warm up a chilly conversation or email. How can you know which seminars and social meets are worth attending at those events?

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A Guide to Sales Enablement: Process, Framework and Tools

LeadFuze

Sales Enablement is centered around Getting the right people in the right conversations with the right decisions makers in the right way. Use cloud-based technology to keep track of customer engagement and look for areas where they might be able to better engage with your company’s content. High-conversion landing pages.