Partners in Excellence

JUNE 6, 2019

This post is the ninth post in my series on Sensemaking. For links to the other posts in the series, go to: Sensemaking, The Big Issue Facing Both Our Customers And Us. When we look at organizations, the reality is there is a hierarchy of challenges/problems they face. Today, I’d like to look at it differently.

Face-to-face 74

Face-to-face Engineering Strategy Maximizer 74

Partners in Excellence

MARCH 10, 2020

As we face disruption both through the Covid-19 virus and it’s impact on society and business, our customers are facing problems and challenges. As we face disruption both through the Covid-19 virus and it’s impact on society and business, our customers are facing problems and challenges. When do people buy?

Opportunity 107

Opportunity Face-to-face Relationals Customer 107

Partners in Excellence

JUNE 11, 2019

If you have missed the previous posts, The links to all the others in this series, please go to: Sensemaking, The Big Issue Facing Both Our Customers And Us. As you might have guessed, I’m trying to make sense of sensemaking myself. Some ideas, thoughts, challenges: Learn how to characterize where your customers find themselves.

Ideal Customer Profile 56

Ideal Customer Profile Face-to-face Hiring eBook 56

Partners in Excellence

JUNE 9, 2019

This post is the tenth post in my series on Sensemaking. For links to the other posts in the series, go to: Sensemaking, The Big Issue Facing Both Our Customers And Us. Problems and challenges that seemed to have been insurmountable 5 years ago, may be well understood and easily addressed today.

Face-to-face 75

Face-to-face Ideal Customer Profile Strategy System 75

Partners in Excellence

JANUARY 23, 2020

They may be “real customers,” that is people/organizations they sell to. Out customers’ customers have problems, frustrations, challenges. Too often, we fail to leverage an understanding of our customers’ customers in our selling efforts and in how we help them better serve/create value with their customers.

Customer 84

Customer Cancellation Opportunity Relationals 84