Lessonly

NOVEMBER 11, 2020

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.

Customer Service 26

Customer Service Software Software Training 26

Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Lessonly

NOVEMBER 10, 2021

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two? The good news?

Training 26

Training Customer Service Airlines Exact 26

Jonathan Farrington

OCTOBER 17, 2011

To be outstanding, organizations must deliver excellence in both material and personal service. Customer service is no longer just a question of interpersonal skills. He then set his senior managers the task of improving each of these by just 1%, resulting in a substantial increase in service!

Customer 37

Customer Airlines How To Follow-up 37

Apptivo

JUNE 22, 2022

Collecting data and understanding customer behavior is only the beginning. CRM encompasses sound data-driven strategies for sales, marketing and customer support interactions, implementing mechanisms and tools that provide you with the control over every aspect of the customer interactions. CRM types and CRM software examples.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52

Lessonly

DECEMBER 18, 2019

In this article, we break down some of the best explainer videos out there. This award-winning airline safety film from Virgin Atlantic is delightfully creative. Lessonly is powerfully simple software that helps teams learn, practice, and Do Better Work. This post is the second in a series on using videos in training.

Examples 30

Examples Video Training Airlines 30

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

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Customer Social Media Twitter Churn 89