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What Is Competitive Advantage? Its Nature & How to Find Yours

Hubspot Sales

Almost any airline can get you from point A to point B within a similar timeframe. European airline Ryanair sets itself apart from its competition via cost leadership. The company offers flight prices that consistently and significantly undercut what other airlines in the region are willing to charge. Image Source: Emirates.

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Sales Training Article about Selling in the Post-Internet Age

Customer Centric Selling

Sales Training Article: Selling in the Post-Internet Age By Geoffrey James, INC. The airline industry, for example, has become almost entirely driven by price, with consumers and business people alike able to choose the lowest cost flight on a variety of websites, without using a travel agent. In some markets, this has happened.

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Responding to the Digital Sales Shift

Sales and Marketing Management

In fact, Kavadellas, CEO of Georgia-based Orasi, a software developer, reseller and consulting firm, was scheduled to play a round with a client and a prospect the day after we spoke with him in November for this story. Read Brennan's article here.). “If People shut you down more rapidly,” he says.

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Want to Provide Stellar Service Like Disney, Southwest, or Trader Joe’s? Start with Customer Service Training Software

Lessonly

Sure, Lessonly provides powerfully simple customer service training software , so customer service training programs probably matter more to me than to the average person, but it’s also part of something bigger. Here’s why customer service training software matters. Or Southwest Airlines? No pressure, right? . The secret sauce.

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What Air Crash Investigations Didn't Tell You About QF32 (Airbus A380)

Tony Hughes

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

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Email Open Rates By Industry: See How You Stack Up

Hubspot Sales

My favorite part of your recent article”. Software: 28%. What is the average email open rate for computer software companies? million emails, the average open rate for the computer software category is 28%. Aja, thought you’d be interested in new data on Google rankings”. Cal Poly connection”. “My Beauty and Fitness: 40%.

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Sales Enablement: What Must Be Enabled Before People?

Pipeliner

In our last article, I painted the picture of a holistic customer process with an airline. A company might choose various solutions that seem great at the time, such as sales call recording, email automation or automated proposal software. But salespeople haven’t been given any path to follow. What must come before people?