SugarCRM

AUGUST 25, 2022

In the battle to win and retain customers, one poor experience with your business can mean the loyalty and trust you’ve been building vanishes overnight. And with more data available—especially from digital channels—AI can enable better customer experiences, personalized engagement, accurate predictions, and better decision making.

Loyalty 26

Loyalty Churn Customer CRM 26

SugarCRM

FEBRUARY 17, 2022

Your customer service function is often where customer loyalty is secured or lost. A baseline standard for engagement channels should be email, web chat, self-service, and voice. At SugarCRM , we provide a platform that can span multiple departments and teams in your organization. It is heartbreaking when we fail.

SugarCRM 48

SugarCRM Customer Service Channels Loyalty 48

SugarCRM

JUNE 16, 2022

In contrast, global SugarCRM research found that 58% of companies say their customer churn has increased in the last 12 months. With the pandemic shifting buying behavior to online channels, the demand for rewarding and streamlined experiences online is critical. But studies show that brands are falling on the job.

Strategy 26

Strategy Scale Ideal Customer Profile SugarCRM 26

SugarCRM

MARCH 28, 2019

A strong customer relationship management system consolidates all critical customer information into one central, easy-to-use platform designed to foster strong relationships with dealers, channel partners, end customers and more. However, it’s not enough to have a CRM. The Modern Manufacturer’s Guide to CRMs.

Customer 22

Customer Retail Consumer CRM 22

SugarCRM

JULY 28, 2022

With just a fraction of our people regularly working today from their local SugarCRM office, I think it’s safe to say that we “get it” now. According to Gartner’s 2022 CMO Spend and Strategy survey, digital marketing accounts for 56% of marketing budgets, but offline channels are rebounding.

CRM 26

CRM Webinar Metrics Meeting Strategy 26

SugarCRM

APRIL 26, 2022

Providing more options for customers to receive support allows them to choose their preferred channel for assistance, reduce wait times, and resolve their issues faster. These benefits add up in customers’ minds, improving their brand loyalty and customer experience. Good for customer experience (CX). Build a Knowledge Base.

Customer Service 26

Customer Service Knowledge Base Ideal Customer Profile SugarCRM 26

SugarCRM

MARCH 12, 2024

According to a recent research by PwC , valued customer experiences can allow companies to charge up to a 16% price premium on products and services and reap the benefit of improved customer retention from increased loyalty. This blog post is based on an article initially published on Australian Manufacturing News.

Marketing 26

Marketing Infusion Retention CRM 26