article thumbnail

3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

This article outlines the results of a B2B Buyer Experience survey by TimeTrade. So what should smart sales teams do to take advantage of these findings? This should encourage smart companies to offer omnichannel engagement opportunities that allow customers to connect with any number of knowledgeable company resources.

Buyer 79
article thumbnail

26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. In fact, 96% of consumers cite customer service as one of the keys to driving customer loyalty. Smart companies work proactively to make their customers feel seen and heard.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Google, Zoom, and Quarantinis Prove the Value of Online Training Software for Frontline Teams

Lessonly

Using an online employee training platform allows for the creation of consumable, searchable, and dynamic training materials, and many platforms are designed to be incredibly easy to update as needed. Life goes on, and will go on, and online training tools are going to be one way that smart companies help their teams stay competitive.

article thumbnail

The Future of AI for Sales (And How to Prepare for It)

Sales Hacker

Platforms such as Conversica — a conversational AI service for reaching consumers — are already taking the early communication steps out of the hands of business development representatives. Smart companies will start embracing AI today.

article thumbnail

PODCAST 114: Human Cognitive Bias and Why You Can’t Trust Your Impulses with Dr. Gleb Tsipursky

Sales Hacker

His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time. His cutting-edge thought leadership has been featured in over 550 articles, and 450 interviews in the likes of Fast Company, CBS News, Time and many others. That’s one.

article thumbnail

The 10-Point Strategy for Leading Sales Teams in a Recession

Sales Hacker

consumer price index (CPI) increase in April. Not necessarily a marker of a recession — but a strong indicator of potentially weaker consumer spending in the future which can lead to a recession. Smart companies know that such top talent is extremely valuable in a recession and they will do their best to poach them from you.