B2C Customer Service Retention Software 
Babette Ten Haken
SEPTEMBER 17, 2018
Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.
Babette Ten Haken
SEPTEMBER 24, 2018
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Based on the quality of customer insights you have gleaned by going off-script in your conversations? For your customer’s success, primarily?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
NOVEMBER 11, 2020
That’s how your sales and customer relationship management work when you don’t have the right tools. And the LEGOs are actually pieces of information about customers, their buying journey, their past interactions with you and anything else that might be relevant to product development, marketing, sales or customer service.
Lessonly
OCTOBER 11, 2021
At Lessonly, we have the honor and the privilege of providing powerfully simple training and coaching software that helps sales teams tackle their biggest challenges. Using an online training software, like ours at Lessonly , can go a long way. 5 Common Pain Points for Sales Reps . We’re talking about Lessonly Skills , by the way.)
Nutshell
APRIL 17, 2018
B2C businesses such as retailers may also employ a high-volume/low-touch transactional sales model, or a channel sales model , which doesn’t require a sales team at all. If your sales strategy is defined by post-sale activities and client retention, you likely follow a relational model. Learn more about relationship-based sales.
Highspot
JANUARY 19, 2022
Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company.
PandaDoc
APRIL 28, 2023
Whether you’re in sales, marketing, or customer support, a customer relationship management system (CRM) is becoming increasingly essential to modern operations. So, what is CRM software doing for today’s companies, what types of companies use a CRM, and which CRM strategies can you use to benefit your teams and customers?
Expert insights. Personalized for you.
229 
Let's personalize your content