Pointclear

JUNE 4, 2013

DM: I know customer retention is something near and dear to you. One of my favorite things to ask them is their level of customer retention. I ask what their rate of retention is and if I called their clients what would they tell me about the company. That’s a no brainer to me. What are your thoughts around that?

Hiring 214

Hiring Ideal Customer Profile Call-back Retention 214

SugarCRM

SEPTEMBER 30, 2022

This is especially important, considering new customer acquisition costs more than retention. Calculating CLV is a great way to predict your gross margins, profit margins, and customer acquisition costs—metrics that depend on CRM data. Helps you spot early signs of attrition faster based on their historical spending.

CRM 26

CRM Ideal Customer Profile Customer SugarCRM 26

OpenSymmetry

OCTOBER 24, 2016

The salesperson’s role is one tailored towards achieving profit margin, customer retention and realistic account growth. If it has a gross margin element, it will be measured in terms of profitability. Customer retention. A plan with high base/fixed cost and a relatively low variable opportunity/cost (e.g.

Incentives 40

Incentives Incentive ROI Compensation 40

Allego

AUGUST 31, 2022

Your company should gauge how much they’re spending on acquiring each customer because you can’t hope to achieve sustainable growth if you’re spending high levels in sales and marketing and not seeing relative rewards in customer acquisition and retention. Where ACV = Average Contract Value, and GM = Gross Margin.

Ideal Customer Profile 62

Ideal Customer Profile Hiring Lead Rank Scale 62

Xactly

APRIL 11, 2018

Revenue growth, gross margins, and sales costs as a percent of customer retention should be looked at in relation to the sales plan’s effectiveness. Determine what that uptick will be in a month: net news, upsells, whatever is easy to measure and an expected change. Whose Approval Do You Need for Design Changes?

Compensation 54

Compensation Webinar Metrics Decision Maker Motivation 54

SalesLoft

JUNE 23, 2015

Once a customer is acquired, the responsibility of retention and growth then shifts to the CSM & CEO. In SaaS, margins are high, depending upon how much cost you have going into the product you’re offering (usually somewhere around 10%, sometimes 15%). — SalesLoft (@SalesLoft) June 16, 2015. 3) Retain + Grow Company.

Data 52

Data Churn Webinar Metrics Margin 52

Sales Hacker

SEPTEMBER 13, 2021

Customer lifetime value (CLV) is a very important KPI, and there is more focus on retention than on acquisition. So far, so good as with an average deal size of $1150 and a 25% gross margin; the total investment of $235,000 will be recovered with a ROI of 29%. Holistic (multi-nationals).

ROI 93

ROI Account Marketing Lead Rank 93

SugarCRM

SEPTEMBER 15, 2022

In fact, companies that embrace digital technology innovation experience nearly 20% higher gross margins than the laggards. Companies should invest in long-term solutions to increase data quality, customer retention, and operational efficiency to operate as seamlessly as possible.

CRM 26

CRM Software Software Forecasting 26

The Brooks Group

APRIL 9, 2015

Compromising Profit Margin. If their “deals” are so good that they continually cut into the profit margin, then those sales aren’t actually making any money. If their “deals” are so good that they continually cut into the profit margin, then those sales aren’t actually making any money. Are they just really convincing?

Policies 40

Policies Margin ACT Hiring 40

Your Sales Management Guru

APRIL 20, 2010

Gross margin dollars generated by practice. The results: Employee performance and morale will improve, customer satisfaction will increase, revenue and margin goals will be exceeded — and your organization will begin to build value. Percentage and dollars by practice area generated by new or current. Revenue per employee.

Margin 56

Margin Penetration Retention Objections 56

Customer Centric Selling

APRIL 8, 2015

While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. One caution: Increased revenue must be multiplied by gross margins to convert them to bottom line benefits. to identify potential revenue increases can make enterprise-wide buying decisions easier.

Hiring 40

Hiring Enterprise Enterprise Churn 40

Jonathan Farrington

MAY 15, 2014

In order for you to appreciate the significance of that number, try and calculate the costs involved with all the pre-sales activity that you were involved in the last time you won a new client/customer – and now subtract that from the gross margin you claimed on that deal… significant eh!

Customer 47

Customer Face-to-face Account Margin 47

SBI Growth

JUNE 10, 2018

The Chief Customer Officer is one of the newest roles to join the C-Suite in the past few years. Their charter is to drive customer-centricity throughout the enterprise. They are a customer advocate who cares about providing a good customer.

Hiring 180

Hiring Customer Enterprise Enterprise 180

Partners in Excellence

MAY 13, 2023

” Other things like pipeline, forecast accuracy, gross margin, and so forth have to be balanced out. I propose that single metric might be retention/attrition. If we were to use retention/attrition as the key manager metric, here are some behaviors we would start seeing from managers. What do you think?

Retention 86

Retention Quota Maximizer Pipeline 86

Close.io

MAY 20, 2019

Average profit margin. Retention and churn rates. If you’re generating more sales from in-person meetings, but the associated cost is eating into your average profit margin, it’s probably not the best method for you. Average profit margin. Retention and churn rates. Average conversion time. Customer lifetime value.

Lead Rank 88

Lead Rank Top of Funnel Lead Scoring Churn 88

Partners in Excellence

JULY 21, 2014

Here’s a quick overview: Business Management Metrics : These are some of the more traditional goals and measures, Revenue, Orders, Growth, Gross Margin, Customer Satisfaction. These may include product line, market segment, customer retention, customer acquisition, and share goals.

Lead Rank 94

Lead Rank Lead Scoring Territories Margin 94

Hubspot Sales

AUGUST 8, 2019

Margin by partner. Retention rate of partner customers. Your gross margin is 95%. Revenue Retention. Average number of conversations for lost opportunities. Channel Sales Metrics. These metrics will help you optimize your channel sales strategy. Total revenue from partner deals. Revenue by partner.

Cost per Acquisition 130

Cost per Acquisition Lead Rank Churn Webinar Metrics 130

Vengreso

NOVEMBER 16, 2022

In a world where every second counts and employee retention is at an all-time low, you must identify ways to increase sales productivity and help your team successfully convert opportunities into sales. Customer retention rate. Gross margin. Lead conversion rate. Cost per lead. Average deal size. First call close rate.

Outsourcing Services 59

Outsourcing Services Top of Funnel Ideal Customer Profile Hiring 59

Partners in Excellence

DECEMBER 31, 2015

We use numbers to assess risk, to forecast outcomes, to project what we might achieve, or to set targets/goals.

Conversion 48

Conversion Decision Maker Face-to-face Margin 48

Sales Hacker

OCTOBER 7, 2021

Understanding how various decisions impact the company’s margin (e.g. Beth works with our team of experts to help companies create a culture of engagement, reduce regrettable turnover, increase productivity and revenue, and grow key customer retention. Passionate about coaching, career development and retention.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130