Partners in Excellence

JUNE 18, 2014

Tom Peters and Robert Waterman introduced the world to the acronym, MBWA–management by walking around, in their 1982 book, In Search Of Excellence. Today, as we struggle to find Insights and create value for our customers, I think SBWA, Selling By Walking Around, is critical.

Face-to-face 92

Face-to-face Gatekeeper Construction Banking 92

Partners in Excellence

SEPTEMBER 21, 2022

You grab a tray, start walking down the line. Afterword: I wonder if vending machines are the food analogy to PLG selling??? SBWA -- Selling By Walking Around On Planning And Preparation Driven To Distraction "Love The One You're With". ” As I read that, the image of eating in a cafeteria struck me.

Retention 106

Retention Customer Exact Study 106

Partners in Excellence

NOVEMBER 1, 2017

Decades ago, Tom Peters and Bob Waterman articulated the concept of MBWA–Management By Wandering Around in their classic book, In Search Of EXCELLENCE (Caps mine–EXCELLENCE must always be in caps!). If we aren’t wandering around, we don’t have a good sense of what’s happening.

Face-to-face 48

Face-to-face Report Maximizer Lead Rank 48