2013 Customer Service Lead Management Marketing 
Score More Sales
MAY 30, 2013
It is time to review how a customer experiences your brand says IBM. The annual “State of Marketing” Global Survey of Marketers has again been completed, and results were announced at the Smarter Commerce Global Summit last week. A shocking statistic of $83B lost each year in poor customer experiences.
SBI Growth
SEPTEMBER 23, 2012
Can you count on your current Sales Rep behaviors to “Make the Number” in 2013? Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013. These are the behaviors to change among Sales Reps for 2013 followed by actions HR should take to help make this happen.
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Score More Sales
JANUARY 27, 2014
subscribe to Selling Power or Sales & Marketing Management. improve your time management. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service.
Score More Sales
JANUARY 28, 2014
I’m looking forward to seeing how the world’s largest provider of technology services navigates the Watson team toward solving the millions of data puzzles in the business world to support small and mid-market business growth through understanding customer and prospective customer data. I sure hope so).
Score More Sales
JULY 23, 2013
When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. I just didn’t think Watson could get any smarter – but now that I think about it, it makes total sense. See the photo below. Remember R2-D2?
Score More Sales
JANUARY 21, 2014
The third big rock might be working with your marketing person to get a Q1 mailing out so that you keep nurturing prospects who are interested but not ready to buy. Whether you are in sales, customer service, or leading a company – you have hundreds, if not thousands of things to think about. Why Do This?
Score More Sales
OCTOBER 18, 2013
These include prospects, customers, former customers, vendors, partners, and referrers? These are the names from marketing who are potential prospects or people you find on an industry list. In other words, does your contact management tool bring in the social profile and activity on social for each of your contacts?
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