Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I called customer service. Each time, the service was truly outstanding. Great customer service is important.

Customer Service 93

Customer Service Customer Wireless Vendor 93

Understanding the Sales Force

SEPTEMBER 5, 2014

You''ve all seen that show before and for all but the top 6% of the sales population, that show is one that will cause you to change the channel and tune out because you can''t stand what you''re seeing. United Airlines Uses Customer Service This Way to Impact Sales. Think Reality Television.

Airlines 180

Airlines Sales Leadership Channels Customer Service 180

Zoominfo

FEBRUARY 25, 2018

A 2014 study revealed that the ten most socially connected brands saw 31% greater revenue growth than the least connected brands. Remember, both customers and prospects are following your social channels – don’t miss an opportunity to convert. For best results, set separate goals and strategies for each channel.

Social Media 147

Social Media Media B2B Marketing 147

Crunchbase

JULY 2, 2020

Self-service has long been found to have a high impact on customer satisfaction. In fact, Gartner recently found that the technologies commanding the most investment in customer service are those related to customer-facing channels, such as self-service.

Outsourcing Services 52

Outsourcing Services Scale Hiring Face-to-face 52

Tony Hughes

FEBRUARY 28, 2018

The ATSB (Australian Transport Safety Bureau) published their final report in June 2013, and Air Crash Investigations released their documentary in February 2014. The second officer visited the cabin to investigate the damage and to communicate with the Customer Service Manager, Michael von Reth.

Airlines 54

Airlines Engineering Transportation Call-back 54

SBI

DECEMBER 17, 2019

First step: Pick the right social media channels. A big mistake many businesses make is trying to implement social selling on the wrong channels. Considering that social selling takes time and a lot of effort, you need to do it on the right social media channels. And this is supported by the 2014 Edelman trust barometer.

Social Media 103

Social Media Social Selling Media Influencer 103

MarketJoy

MAY 8, 2018

As the practical barriers to communication fall away, being reactive to customer needs is no longer enough. Increasingly, B2C customer service teams are proactively anticipating customer needs and are getting in touch before an issue occurs. The result is that more customers are converting to loyal advocates.

B2C 45

B2C Ideal Customer Profile B2B Customer 45