2016 Customer Service Software Training 
Lessonly
JULY 30, 2019
A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . of agents quit within 61-90 days and another 8.2% left within 3-6 months.
Lessonly
JULY 3, 2019
So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. What does this mean for customer service managers and reps?
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Lessonly
OCTOBER 7, 2019
Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. Tying things together.
No More Cold Calling
AUGUST 24, 2017
percent of sales reps made quota in 2016. Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . Development Philosophy: You subscribe to “one and done” training. environments.
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Crunchbase
JULY 2, 2020
When UberEats first launched in EMEA in 2016, my team and I found ourselves immediately confronted with the challenge of scale. If you’re going to work with a third party though, understand that training is important. Self-service has long been found to have a high impact on customer satisfaction.
Crunchbase
MAY 14, 2020
Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. CEO of JBarrows Sales Training. VP of Sales Training at Vector Solutions.
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