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What Is High-Definition Customer Experience (HD-CX)?

SugarCRM

Gartner, the global research and advisory firm, reported in June 2019 that the market for customer relationship management (CRM) software grew 15.6% HD-CX stands for High-Definition Customer Experience, and it’s what SugarCRM sees as the new standard in customer experience (CX). What Is HD-CX? A New Frontier in CX.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Evaluate your marketing strategies and service infrastructure to see if you can improve how you attract and retain customers.

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Selling in the New Gig Economy

Crunchbase

It’s tempting to jump right in and develop a new sales strategy for penetrating the gig worker market. But successful sales strategies are built on sound, comprehensive marketing strategies. So it’s important to take a step back and focus on the basic tenets of marketing planning. Marketers Like The Letter C.

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How to Close a Sales Deal: 7 Effective Techniques

LeadFuze

LeadFuze is the best lead generation software on the market. It can help you find qualified prospects and convert them into customers. Plus, its customer service team will answer any questions you have along the way! Let’s take an example from mutual funds, real estate, and/or insurance companies.

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Ideal Customer Profile: Firmographics

Altify

I write about this more extensively in my latest book: Digital Sales Transformation in a Customer First World ). It is important to understand that there is usually a difference between Total Available Market and Total Addressable Market. You can’t serve that market – so you can‘t consider it to be addressable.

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What is customer experience? 8 CX experts share their definitions and best advice

Nutshell

An ideal customer experience might look something like this: they purchase your product or service to solve a pain point that they have. Along the way they contact your customer service team, get a question answered and learn about another way that your product adds value to their life or business.

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170 Sales Terms From A – Z: The Updated Glossary of B2B Sales Definitions

Sales Hacker

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Account-Based Marketing.