Customer Service Education Knowledge Base Training 
BrainShark
MARCH 29, 2022
The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.
Lessonly
SEPTEMBER 30, 2020
Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .
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Lessonly
JULY 25, 2019
We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. . Kyle : I’d love to talk about the phrase “bringing the human back into the customer experience.”
BrainShark
NOVEMBER 9, 2022
Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . It is what most people traditionally think of when they think of training.
SugarCRM
APRIL 19, 2022
Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Knowledge bases or wikis.
Smooth Sale
FEBRUARY 19, 2022
Professionals refer to the process of recruiting, onboarding, training, and the need to repeat the same continually as ‘The Revolving Door Syndrome.’ Training and Studying. Training and studying are mutually beneficial for employers and employees. Worse, the impact on the bottom line can be severe. . Health and Wellbeing.
Lessonly
SEPTEMBER 10, 2019
I’m a former teacher, and because of that, I’m the biggest fan of continuous training. Learning for the sake of growing my knowledge base matters so much because the more I know, the more I can help others Do Better Work. With technology, folks can partake in effective training methods at their own pace. Why This Matters.
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