SugarCRM

NOVEMBER 9, 2022

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

Brainsell 49

Brainsell SugarCRM Customer CRM 49

SugarCRM

AUGUST 15, 2019

Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? . Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index. What NPS tells us about customer service.

Customer Service 20

Customer Service Company Customer Insurance 20

SugarCRM

NOVEMBER 11, 2020

And the LEGOs are actually pieces of information about customers, their buying journey, their past interactions with you and anything else that might be relevant to product development, marketing, sales or customer service. That’s because there’s some overlap between financial and insurance B2B clients that can be leveraged.

Analytics 49

Analytics CRM Lead Rank Lead Scoring 49

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Register for our free CX webinar series here and join us as Micah digs in further on customer service in the experience economy. Q: Why is a customer experience strategy (CX) so important today? .

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Customer Webinar Metrics Customer Service SugarCRM 48

SugarCRM

MARCH 30, 2021

With statistics like these, it’s easy to understand why the growth of CRM has exploded among businesses in all types of industries —in particular, manufacturing, finance, insurance, and staffing/recruiting. HD-CX stands for High-Definition Customer Experience, and it’s what SugarCRM sees as the new standard in customer experience (CX).

SugarCRM 26

SugarCRM Sales Qualified Lead Customer Lead Rank 26

SugarCRM

JULY 13, 2021

For example, the export-financing journey of one financial institution involved four organizations: the financial institution itself, the importer, the exporter, and an export insurance company. The journey required one and a half to two years to complete and included many highly technical components that bedeviled redesign efforts.

Customer 26

Customer B2C Segment B2B 26

SugarCRM

MARCH 7, 2023

Ensuring continuous improvement of their services and establishing a growth culture within the organization while meeting consumer needs and stakeholder demands was no longer possible while juggling between Excel sheets and fragmented internal systems. ” Kris S. Doing so helped the company achieve higher engagement within their teams.

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SugarCRM Industry Channels Consumer 26