Customer Service Prospecting Research White Paper 
Janek Performance Group
MAY 29, 2024
These include creating buyer persons, utilizing BDRs, improving prospect qualification, measuring success, and implementing technology/AI. This includes prospecting, lead generation, content marketing, and social selling—many activities supported by BDR teams. What percentage of time should salespeople spend prospecting?
Allego
MARCH 28, 2023
Whether they’re buying a car, software, or furniture—customers today control much of the buying experience, not a salesperson. Buyers research the products, read customer reviews, watch demos or do virtual tours, and compare prices. However, teams other than sales can use them across the customer life cycle.
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Allego
APRIL 18, 2024
Their research also shows that “90% of commercial leaders expect to utilize gen AI solutions ‘often’ over the next two years.” Not only that, but McKinsey’s research shows that organizations that invest in AI are seeing an increase in revenue of 13-15% and a sales ROI increase of 10-20%. Listen to the interview.
Janek Performance Group
APRIL 15, 2024
In our recent white paper The Ultimate Guide to Sales Negotiations , we discuss how negotiations improve with consultative selling. These days, buyers are more knowledgeable; they have already done their own research. Instead, include an extended warranty or the gold-package customer service plan.
Pipeliner
FEBRUARY 25, 2020
You can create the price range in such a way where prospects could immediately decide whether or not they could afford it. Keep in mind, though, that pricing plans should be clearly mentioned so that prospects could make a more informed decision. Crafting e-books, white papers, social media posts, etc. Software Advice.
The Pipeline
OCTOBER 3, 2011
I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Prospecting. White Paper. 3 R’s of Prospecting Success. CNi Rapid Research. Negotiations. Next Steps.
Customer Centric Selling
AUGUST 13, 2018
In recent years, selling to the B2B market has presented new challenges for companies such as buyers’ growing tendency to vet vendors using online research and the interplay between the B2B and B2C buyer experience. To learn more about Customer Experience, download this guide.). Have a multi-channel presence. Journey Mapping.
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