Remove Customer Service Remove Seminar Remove Software Remove Training
article thumbnail

7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. Think back to your most recent workplace training.

article thumbnail

Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common

Lessonly

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Do You Create a Customer Service Training Program? Start With Authenticity.

Lessonly

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

article thumbnail

The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing

Lessonly

Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common. Customer service can be so much better.

article thumbnail

Giving Teams Purpose Through Practice With Customer Service Training

Lessonly

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

article thumbnail

Proactive Customer Service: It’s Like Washing Your Dishes

Lessonly

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

article thumbnail

5 Do’s and Don’ts for Every Call Center Training Program

Lessonly

FACT: The quality of support that customers and clients receive is directly proportional to the call center training methods that your employees have access to for their professional development. Just jump on board with a great call center training program and you’ll be good to go! What Is Call Center Training?