CRM Implementations Cost An Estimated $4.6 billion Annually, New Analysis Says
Zoominfo
MARCH 10, 2021
It’s possible, if not likely, that the pandemic lowered installations in 2020. However, Q4 2020 CRM activity was similar to Q4 2019. ZoomInfo’s estimate doesn’t include CRM subscription costs or system administrator salaries, which we considered fixed costs that occur annually as opposed to one-time implementation spending.
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